The truth is out there…

I’ve been doing a bit of digging. No not in the garden…

It turns out after speaking to Tim Gibbs in the US office of Datastorm, that my rig is indeed second hand and was well over a year old when Isatlan sold it to me as brand new.

Isatlan in that case conned me, ripped me off, duped me with false promises and statements. I’ve contacted trading standards to see what can be done.

In the meanwhile I’ve been in discussion with Barry Lieberman from Ethnet. He’s near Royston and is the main UK importer for equipment from Datastorm. He reckons that if I ‘sell’ back parts of the kit to Isatlan and buy new from him, he guarantees to get it working. So I emailed Isatlan and they’re up for it so that’s what’s happening.

Sick of the sight of Stoke now

Nothing personal, just that driving into Sandbach now reminds me of failure and the fact I face a day of listening to motor-whine as the dish goes round and round and round interminably without ever working.

Actually Musa had it working within half an hour of getting here. However he clearly doesn’t know what he’s done to get it working grr!

I wish I’d kept  a record of how much  diesel I’ve used continually coming back here.
Thank God I kept my Vodafone internet card. I’d be buggered without it!

Grrrrrrrrrr!!!!!!!

I am heartily sick to my back teeth of Isatlan and Musa. He does not have the faintest idea what he is doing!

I contacted Ned Spencer from Point systems who tried to help and he said Musa is actually well known in the industry for failed installations.

I also spoke to Barry Lieberman from Ethnet. They are the UK reseller for Datastorm bandwidth and equipment so they should know, however a phone call to him proved inconclusive except he also said he knew of Musa and was constantly fixing his mistakes. Bridge internet said the same as did everyone I’ve spoken to!

I almost felt sorry for Musa being so widely known in an industry for being inept, but then I remember my £8,000 and all sympathy goes out of the window!

The day after the day.

Still at Isatlan. Musa spent the entire day working on the equipment, I even fed him lunch and tea.

After starting at 9:30am he finally left at 5pm after somehow getting the unit to work. I was not elated that he’d got it to work, I knew something was wrong and I knew I’d be back.

Nevertheless he went home and I played for a while on the internet thinking what a wonderful thing technology is.

Later that night I drove up the motorway for a few miles and pulled into a service station and set the dish away to connect to the internet. Heh heh I heard that whirring sound that I’d become accustomed to over the last 2 days but no way was it going to connect.

I phoned Musa who told me a few things to try and somehow we got it working. It feels very much like Musa actually doesn’t have a clue what he’s doing.

I am seriously not happy with this. £8,000 for equipment, it should just work. I have a very bad feeling about this. 🙁

Satellite dayyyyyyyy!!!!!!!!!!

What a farce.

I met Musa and Chris from Isatlan and drove down to some unit they had in Alsager in Stoke. They spent most of the day fitting the Datastorm to the roof whilst I mooched around a rather small and uninteresting town.

When I returned they had a problem. Although I had specifically asked what power requirements the equipment had and been told 12 volts, what it really needs is 230 volts from a mains inverter!  This is a completely different requirement. Musa after a while went and found an inverter that was laying around and sold it to me for a tenner. Bloody bad show though not being prepared like that.

Not only that, but they had damaged the roof of the van and put a small dent in the side at the top. I never really got to attend to this as the equipment wasn’t working anyway. We finally agreed that I would stay the night outside the unit and Musa would come in tomorrow and resolve whatever problem was there.

Disappointing to say the least.

Delayed.

Damn them! Isatlan who are providing the satellite dish and other equipment, have dropped the date back to 16th December now. I’ll have to change the ferry booking grrr!! I’m still annoyed at them for taking nearly £8,000 out of my account without asking. I got it back within 2 days but even so…

Apparently the delay is due to the late arrival of an expected shipment from America. They have the router and modem and some other stuff, but the base unit hasn’t arrived yet.