What a surprise, the Datastorm isn’t working.
The satellite is clearly not ever going to work properly, and despite all the promises from Barry Lieberman at Ethnet, he has failed to get it to work and the only thing he’s good at is collecting his £70 per month connection fee.
I’ve decided to call it a day and cancel anything to do with Datastorm. £8,000 totally wasted. I’m gutted but what can you do? Trading Standards don’t want to know as “the case is too complex”, Isatlan are out of the picture and Ethnet simply don’t take my calls anymore. Speaking to Datastorm in the US it’s apparent that Isatlan sold me a second hand mount which was at least 18 months old when I got it, however there’s nothing they can do.
My dongle has always proved reliable anyway so I will stick with that for the time being. Amazing how a £30 piece of kit smaller than a packet of cigarettes can outperform an £8,000 satellite system…
Well I’m having a fantastic time here in Llanberis, it’s a shame that the rig isn’t. It failed to connect yet again and Nick is now not answering his phone most times I call. Barry Lieberman still calls, to ask for his £70 a month connectivity fee.
Thank God for the Vodafone USB modem! It was supposed to be a backup but it’s my main form of communication with the internet and work now!
So much for Ethnet ‘guaranteeing’ to make things work. The fact that they won’t answer the phone anymore kind of says they’ve given up on it.
Anyway, this is a view of Llanberis high street, including the fabulous Pete’s Eats. If you’re hungry this is the place to go: real tasty food at reasonable prices. It get’s crowded in the season but well worth the wait. I can also recommend the Chinese takeaway across the road 🙂
So, I sold the LNB, the dish, the modem and the controller back to Isatlan for £1,200 and Ethnet replaced them all for just under £1,000.
I now have the F1 mount and new dish, new LNB, DW7000 controller and the HN7000s Modem.
Nick, the engineer for Ethnet got it working straight away.
I’ve been doing a bit of digging. No not in the garden…
It turns out after speaking to Tim Gibbs in the US office of Datastorm, that my rig is indeed second hand and was well over a year old when Isatlan sold it to me as brand new.
Isatlan in that case conned me, ripped me off, duped me with false promises and statements. I’ve contacted trading standards to see what can be done.
In the meanwhile I’ve been in discussion with Barry Lieberman from Ethnet. He’s near Royston and is the main UK importer for equipment from Datastorm. He reckons that if I ‘sell’ back parts of the kit to Isatlan and buy new from him, he guarantees to get it working. So I emailed Isatlan and they’re up for it so that’s what’s happening.
I am heartily sick to my back teeth of Isatlan and Musa. He does not have the faintest idea what he is doing!
I contacted Ned Spencer from Point systems who tried to help and he said Musa is actually well known in the industry for failed installations.
I also spoke to Barry Lieberman from Ethnet. They are the UK reseller for Datastorm bandwidth and equipment so they should know, however a phone call to him proved inconclusive except he also said he knew of Musa and was constantly fixing his mistakes. Bridge internet said the same as did everyone I’ve spoken to!
I almost felt sorry for Musa being so widely known in an industry for being inept, but then I remember my £8,000 and all sympathy goes out of the window!