Another lens broken

Yet another item has failed on me, this time my new 24-105 Canon L series lens that I bought last year from Portus Digital. I’m so frustrated with these constant problems at the moment. The 17-40 lens is the only one I have left working now that is of any general use on the streets of Venice.

Portus digital want me to send it to them, oh yeah what the hell is that going to cost ahhaa

It’s here!

I got to Broadford for about 7:30am, so I walked the dog down by the loch then came and had breakfast. Booked Jack into the vet’s for a checkup on a little lump on his gum, then went off to the post office. It was only 10am by then so I was surprised to see my camera there. I’d talked to Fraser from HDEW cameras on the phone yesterday, and he said they’d be posting 4:30pm Friday. So great postal service there ๐Ÿ™‚

Fraser had asked if I wanted a battery, but as I had sent only the bare camera back, I wanted only the same in return. I did though ask him to check that the eye cup was attached, as for some reason Canon don’t attach them when they send the camera out.
HAHHAA! you guessed it…NO eyecup!
Never mind, I rang them and they’re sending one up. I’m staying here for a week so no loss there.

Battery charging now, testing the camera later on. I’ll keep you updated of course!

Broken 5D update to date…

I’d heard nothing from Johnstones by Friday afternoon, and I had a very bad feeling, as Thursday night UPS tried to call me but the line was bad and we didn’t get to talk. So it was with only little surprise when I rang Johnstones that I found out they’d sent my camera to Coventry on Tuesday, without a word to me.

Now, idiocy springs to mind, as does incompetent. When I dropped the camera off, I told them I’d driven up here to do that, and would pick ย it up again when it was ready. The two times I phoned them asking for updates as to how things were going, I said ring me when it’s ready so I can collect. Did they? Did they fuck. Idiots. Incompetents.

The funny thing was when I told them how angry I was, the young man on the phone said “look I’ve said I’m sorry. What more do you want? Do you want someone sacked?” Cheeky little bastard. “No,” I said, “I’d never want someone to lose their job for a mistake no matter how incompetent that mistake was.” Unless of course they’re a brain surgeon….
“I want,” I said, “my camera back here so I can pick it up, so that I haven’t wasted 4 full weeks of waiting around for it, and so I don’t have to pay diesel to drive 5 hours and 300 miles to pick it up!!”

“That’s not up to me.” Mr Surly said, and I wondered in this day and age, how in fact he does keep his job when he speaks to people like that.
Anyway, I rang UPS who said I could not do anything with the parcel unless I came to their Staffordshire depot and showed them ID. I asked if Johnstones could redirect over the phone and they said yes.
So I then rang HDEWcameras and they said I was definitely getting a brand new replacement but they wanted the old camera back. I explained everything to them, and suggested Johnstones phone UPS and have them send the camera straight to HDEW, and HDEW send me my new one out, and HDEW speak to Johnstones.

So, roll on next week and see if I finally get my camera, 5 weeks after dropping the broken one off.

Broken 5D update.

Today is the end of the third week isnce I dropped my 5D Mk III off at Johnstones of Glasgow. So when I rang this morning I was hoping for good news. Sadly I got none. Apparently the camera is back from Canon, but Johnstones do not yet have all the parts they need to repair it, and it will take at least anther week. “All the parts” I asked them! There was even more wrong with it than I thought.

This is of course not Johnstones fault at all, they’re simply repairing it. Rather than rehash, I’ll simply paste here a copy of the email I sent to HDEWcameras after I’d spoken to Johnstones.


HI Fraser

RE:ย  our telephone conversation on Friday 20th September regarding the broken Canon 5D Mark III.

As you recall I contacted you just after receiving this camera to voice concerns that it had a 1021 shutter count even though it was brand new. Subsequently I noticed the following problems:

*Camera was underexposing in all modes by up to 2 stops.
*Original battery and other OEM batteries were drastically short in life span. One gave me only 4 shots and 20 minutes in the settings menu before being 52% drained.
* Micro adjust did not work. I tried it with 3 lenses, one of them being the 70-200 Mk II that I had just bought from you, and it would not work with any of them.
*Factory reset didn’t fully work as my Custom settings were retained.
*Shutter count of 1021 right out of the box.

I delivered this to Johnstones of Glasgow who said after 2 weeks that they had sent it to Canon, as it had so many faults, and it would be another week before it was repaired. 1 week later, I rang them again to be told that “…some of the replacement parts had been received, but we’re still waiting for some parts from Canon”. He added “It will be at least another week.”

That concerns me, both due to the length of time to repair this camera, and the long list of things that are wrong with it. Everything stated above suggests it is a camera that has already been sold, tried, and returned as faulty, and has somehow managed to be mistakenly resold as new, and you’re going to look into that to see if you can find any details.
Given the situation I’m sure now that I would prefer not to have the camera returned to me, and you’ve suggested that it would be appropriate to replace it, and you’ll check with your manager regarding this and contact me on Monday 23rd September.

I appreciate your time and understanding and the help so far and look forward to your call next week.


Gary Finnigan

Camera update

It’s 2 weeks since I dropped my camera off and I’d not heard form Johnstones, so I rang them and they said my cameras was “so” faulty, Canon themselves wanted a look at it. So it only got sent down to them 2 days ago Grrr!

Another week so I’ve come across to Helensburgh, a place I’ve never been before to explore a little ๐Ÿ™‚