I went back to Keldine and asked for the owner so I could complain about what has happened with my gearbox. I find out that the owner of Keldine autos is Trevor, who also owns Ford parts and supervised the refurbishment of my gearbox.
After explaining that I was very unhappy that my claims weren’t being taken seriously and it was obvious to anyone that gear changes weren’t smooth he agreed finally to give it another test drive and we drove around the estate for 2 minutes, and it was very evident that gear changes were not smooth, I could feel them through my feet as we drove. I looked at him when he put it into 3rd gear and it almost crunched and he looked back and simply said “It is perfect. You can’t get any better.” When we both felt the crunch and we both knew that it was far from perfect, I realised he is not ever going to admit that it isn’t right.
I think the fact that he isn’t even taking a look at it either, or offering to for more money speaks volumes.
I’ve driven this van for 13 years almost and I know for a fact there is still a fault with the gearbox so I asked him to write me a letter stating that in his opinion the gearbox was perfect and the job was done properly. He stated that he would not do that as it was a waste of his time.
Clearly there is no value at all going back there ever, they are flatly refusing to admit anything is wrong, so now I must find someone independent who can look at the gearbox, and give me their opinion.