I’ve been thinking very long and very hard about this whole battery situation.
If you can’t be bothered to read all the posts, here’s the nub of it:
February last year I bought 6 batteries from Adverc after we discussed my needs and they recommended them.
They began failing within months and after testing it was clear they were not up to the job and I’d been badly advised by Adverc. Manbat did the testing but did not want anything else to do with it and began to ignore my phone calls and emails. Adverc said it was nothing to do with them as they had only supplied the batteries.
Finally between them they offered me 2 new batteries worth less than half the value of what I’d spent, and refused to give me more. Also they asked me to drop 3 of the old ones in for testing to the Sunderland branch, and despite many phone calls it was never arranged for me to get them back.
So, I spent just under £500 for batteries that they said would do the job but wouldn’t, was offered less than half that as recompense, and ignored when I refused it.
So, what have I been thinking very long and hard about? Well, I was going to take Adverc to civil court as they were the sellers therefore they should offer me a refund as the batteries were not fit for purpose.
I was also going to take civil action against Manbat as they have refused to return the other 3 batteries to me.
I paid for some legal advice and they said given the emails I had to show what had been said by whom and when, I was 85% likely to win. However, there was no mechanism to force either Manbat or Adverc to refund me and pay my costs.
Therefore, I needed to consider whether I could bear the loss if I won, but the flatly refused to pay up.
I did think for months about it, and I finally decided that on the strength of the attitude and actions from both Manbat and Adverc, it was highly unlikely that either of them would pay up. So not only would I have lost my initial £500, but I would probably lose a couple more in winning a case that would serve me no good whatsoever.
On balance, why waste money when a win in civil court could not benefit me and indeed would cost me more in money, and in ire.
So, the only thing I can do is ensure that every single opportunity I can possibly get, I let people know what Manbat and Adverc are like. I hope for your sake if you’re reading this and thinking about batteries, that you consider my experiences.