BBC and their complaints procedure

Over a period of time I developed a dissatisfaction with the BBC. They are in my opinion, breaking the terms of their charter.

So I took advantage of their complaints procedure and wrote to them. After a couple of weeks of no reply, I decided to write again. Another couple of weeks went by and still no response, so I wrote again, but this time as well as commenting on the lack of response to my original complaint, I also made a complaint that their complaints process wasn’t working as I hadn’t had a reply to any of my emails. So I wished to complain about their complaints process not working.

Guess what? Yup that’s right … no reply!! So this week I’m going to send a good old fashioned letter to whoever is in charge because the BBC is publicly funded and MUST answer to licence payers.

I’ll let you know how it goes.

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